FAQ

Chatbot FAQ: Questions You May Not Be Asking (But Need to Know) - nativeMsg



  1. Q: How long will shipping take?
    A: Shipping typically takes 3–7 business days for standard delivery and 1–3 days for expedited options. Delivery times may vary based on your location.

  2. Q: What is your return policy?
    A: We accept returns within 30 days of purchase as long as the item is unused and in its original packaging. Please contact customer support for a return label.

  3. Q: Do you offer free shipping?
    A: Yes, we offer free shipping on orders over $50. For smaller orders, a shipping fee applies based on your location.

  4. Q: Can I track my order?
    A: Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

  5. Q: Do you ship internationally?
    A: Yes, we ship to many countries worldwide. Shipping fees and delivery times may vary depending on the destination.

  6. Q: How can I contact customer support?
    A: You can reach our customer support team via email at support@example.com, or call us at (123) 456-7890 from Monday to Friday, 9 AM to 6 PM.

  7. Q: Are there discounts for first-time customers?
    A: Yes! First-time customers receive a 10% discount. Use the code WELCOME10 at checkout.

  8. Q: What payment methods do you accept?
    A: We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and Apple Pay.

  9. Q: How do I know if an item is in stock?
    A: Our website shows real-time stock availability. If an item is out of stock, you can sign up to be notified when it’s back.

  10. Q: Can I cancel or change my order after placing it?
    A: You can cancel or modify your order within 24 hours of purchase by contacting our support team. After that, we may not be able to make changes if the order is already processed.